Invoice Inquiries​

For payment inquiries please email acctpayable@eastman.com and include the PO number, Shipment number, Bill of Lading number as appropriate. To be set up for on-line invoice inquiries for immediate feedback, please contact one of the following email addresses and instructions will be provided.

Logistics Carrier:   frtrate@eastman.com

Indirect or Direct Supplier:   smeportal@eastman.com


If you are already set up with access to the Eastman Carrier Portal or the Eastman Supplier Portal, you can inquire through these links:

Logistics Carrier:  https://carrierportal.eastman.com/login.aspx

Indirect or Direct Supplier:  https://smeportal.eastman.com/login.aspx


*Eastman's Purchase Order Number should be marked on the invoice. Invoices submitted without an Eastman Purchase Order number will result in a delay in payment.

For Eastman locations in the United States and Canada

Invoice Submission Methods

Instructions - Ariba Network

Suppliers transacting with Eastman on the Ariba Network should submit invoices through the Ariba Network. Credit memos cannot be transmitted through the Ariba Network and should be e-mailed or mailed using the information below.

EDI & Supplier Portal

Suppliers set up to submit their invoices via EDI or Eastman's Supplier Portal should follow that method.


E-mail requirements

Invoices meeting the requirements below may be e-mailed to uspoinv@eastman.com

  • Have a valid Eastman Purchase Order Number on the invoice.
  • Invoices submitted via e-mail must be a .PDF document. No other file formats are allowed.
  • Only 1 invoice per .PDF file.
  • Can send multiple .PDF files in one e-mail

Hard Copy Invoices

Hard Copy/Paper invoices should be mailed to:

Accounts Payable
P.O. Box 511
Kingsport, TN 37662

Credit Memos.

Credit memos are required for all invoice adjustments. Credit memos maybe e-mailed to uspoinv@eastman.com

mailed to the Accounts Payable address listed above.            


© 2020 Eastman Chemical Company or its subsidiaries. All rights reserved.
As used herein, ® denotes registered trademark status in the U.S. only.