Invoice inquiries

  • Eastman's purchase order number should be marked on the invoice.
  • Invoices submitted without an Eastman purchase order number will result in a delay in payment.  
  • Handwritten invoices will no longer be accepted. 
  • Invoice submission methods:

Submission method


Ariba Network


Suppliers transacting with Eastman on the Ariba Network should submit invoices through the Ariba Network. Credit memos cannot be transmitted through the Ariba Network and should be emailed or mailed using the following information.


EDI and Supplier Portal


Suppliers currently submitting their invoices via EDI or Eastman's Supplier Portal should continue to do so.






Invoices meeting the following requirements may be emailed to

Email requirements:

  • Have a valid Eastman purchase order number on the invoice
  • Cannot be handwritten
  • Invoices submitted via email must be a PDF document. No other file formats are allowed.
  • Only one invoice per PDF file
  • Can send multiple PDF files in one email

Only invoices should be sent to

Statements and payment inquiries should continue to be emailed to

Hard copy invoices

Hard copy/paper invoices should be mailed to:

Accounts Payable
P.O. Box 511
Kingsport, TN 37662

Credit memos: Credit memos are required for all invoice adjustments. Credit memos maybe emailed to or mailed to the accounts payable address listed above.
For payment inquiries please email and include the PO number, shipment number and bill of lading number as appropriate. To be set up for online invoice inquiries for immediate feedback, please contact one of the following email addresses and instructions will be provided.

Logistics carrier:

If you are already set up with access to the Eastman Carrier Portal or the Eastman Supplier Portal, you can inquire through this link:

Logistics carrier: