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Total Lifecycle Care

The Total Lifecycle Care™ program supports Therminol customers throughout their systems’ life cycles. This comprehensive program includes sample analysis, system design support, operational and safety training, start-up assistance, and fluid flushing and refill. 

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In-service heat transfer fluid sample analysis

Most systems should be sampled annually or any time a fluid-related problem is suspected. To help users get maximum fluid life, Eastman offers testing of in-service heat transfer fluids to detect contamination, moisture, thermal degradation and other conditions that may impact system performance. Located on four continents, Eastman’s ISO-certified laboratories support fluid sampling requirements from around the world.

Customers can also access their specific test information via our advanced heat transfer fluid management tool, Fluid Genius™. Fluidgenius.net is an all-in-one digital platform that gives you the ultimate edge. From sampling kits to expert guidance, our comprehensive service keeps you on track. To learn more and request access to Fluid Genius, complete this form. Our experts will reach out shortly to get you up and running on our system so you can stay up and running on yours. 

To conduct your sample analysis, you will be provided with an all-inclusive, easy-to-use sample kit. Kit design may vary depending on fluid and shipping and lab requirements in the region. To find out more about how to take a sample, complete this short form.

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Technical service hotline

Experienced technical service specialists can answer your questions regarding heat transfer fluid selection, system start-up, system design and operational issues.

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System design support

Eastman regularly assists some of the world’s largest engineering, chemical and equipment manufacturing companies on the design and operation of heat transfer systems.

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Safety awareness training

We provide safety awareness training to our customers that focuses on the design, start-up, operation and maintenance of heat transfer fluid systems.

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Operational training

Eastman customers can take advantage of our heat transfer system operation and product training programs. These programs are customized to suit the varied needs of frontline technicians, operations supervisors, maintenance technicians and design engineers.

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Start-up assistance

Eastman provides start-up assistance by reviewing procedures and offering suggestions to reduce typical problems. Customers can also receive help by calling their local Eastman technical specialist or through on-site assistance.

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Flush fluid and fluid refill

Liquid-phase heat transfer systems can be cleaned with Therminol FF flushing fluid. Therminol FF can be circulated at temperatures up to 350°F (177°C) and is compatible with mechanical system components and perfluoroelastomer O-rings found in heat transfer systems.

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